In this assignment, you will develop a training manual that will be utilized for training new employees (certified medical administrative assistants [CMAAs]) who join the clinic.Physicians are hiring more CMAAs to help manage the increasing complexities of patient care and practice management, while also helping to implement cost-effectiveness and efficiency. The responsibilities of a CMAA can be tailored to the needs of the practice. You will manage front-office functions, manage patient flow, and handle a wide range of tasks that have been discussed in the past few weeks. CMAAs may convey clinical information on behalf of the physician and follow clinical protocol when speaking with patients, but cannot exercise independent medical judgments. CMAAs also help to optimize patient flow, enabling the practice physicians to see more patients with efficiency, all while following the State’s scope of practice and working under the supervision of a licensed physician.Note: Content from Weeks 1–3 IPs and DBs can be wholly or partially used as necessary to address the specific Key Assignment tasks shown below. You should take into account any instructor feedback from those IPs and DBs.The project deliverables are as follows:Training ManualTitle pageCourse number and nameProject name (“Training Manual”)Your nameDate The training manual should include the following topics: Introduction to the health care facilityExplain the mission and services provided by the facility Explain the type of healthcare delivery model that this facility represents and the difference between this model and that of other facilities in the same regionThe organization’s structureOffice procedures The Practice Management System and other Software SystemsDescription of the practice management systemThe administrative role of the practice management system The role of the practice management system in billing and codingThe process of checking patients in and outRecording patient demographic and insurance informationHIPAA forms to be reviewed with first time patientsHIPAA rules and regulations to protect patient privacyInteracting and communicating with patients professionallyScheduling patientsOther Office Procedures related to Patient CareVarious community and patient resourcesReceive, triage, and route phone callsAdvance DirectivesMedical Record ResponsibilitiesOffice procedures and guidelines for various forms of documentation (Release of Information and use of the electronic health record)Financial ProceduresFinancial procedures related to the policies of the organizationAccounting and bookkeeping procedures and processes Financial procedures related to the organization’s cash flowDescription of 2 or more reimbursement models used in the facility, e.g., fee-for-service.Billing policy and proceduresClaims for reimbursement – submission processes and proceduresReview records for medical necessityClean claims submission and use of the Clearinghouse




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